Refund / Return Policy
Refund / Return Policy
Last Updated: October 16, 2026
At Lunoveki, we want you to be satisfied with your purchase.
If you are not completely satisfied with your order, please contact our customer support team so we can help.
1. Return Window
We accept eligible return requests within 30 days of the date your order was delivered.
To be eligible for a return, the item should generally be:
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Unused and in its original condition
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In its original packaging, where applicable
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Complete with all accessories and components
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Free from damage caused by misuse, improper handling, or normal wear and tear
Certain products may be subject to additional return restrictions.
2. How to Request a Return
Please contact us at:
before sending any product back.
Please include:
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Your order number
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The name of the product you wish to return
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The reason for your return
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Photos of the product when relevant
Our customer support team will review your request and provide return instructions if your return is approved.
Please do not send products back without contacting us first.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please provide your order number and clear photos of the product and packaging.
Depending on the situation, we may offer a replacement, replacement part, partial refund, full refund, or another appropriate solution.
4. Items That Cannot Be Returned
Certain items may not be eligible for return, including products that:
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Have been used or damaged after delivery
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Are personalized or made specifically for the customer
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Are perishable
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Cannot reasonably be returned for hygiene or safety reasons after being opened or used
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Are clearly identified as non-returnable at the time of purchase
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
5. Return Shipping
If you return an item because you changed your mind, ordered the wrong product, or no longer want the item, you may be responsible for the return shipping cost.
If the return is caused by an incorrect, damaged, or defective product received from us, we will review the situation and provide an appropriate solution.
6. Refunds
Once your returned item has been received and inspected, we will review the return and notify you of the refund decision.
If your refund is approved, the refund will normally be issued to the original payment method.
Depending on your bank, credit card issuer, or payment provider, it may take additional business days for the refund to appear in your account.
Original shipping charges may not be refundable unless required by applicable law or the issue was caused by an error on our part.
7. Exchanges
If you would like to exchange an item, please contact us before returning the product.
Depending on product availability, we may offer an exchange or another suitable solution.
8. Missing Refunds
If your refund has been approved but you have not received it, please first check your bank account or payment provider.
You may also wish to contact your bank or card issuer, as processing times can vary.
If you still cannot locate the refund, please contact us at:
9. Consumer Rights
This Refund / Return Policy does not affect any statutory rights you may have under applicable consumer protection laws.
10. Contact Us
For any questions regarding returns or refunds, please contact:
Our customer support team will be happy to assist you.