Privacy Policy

Lunoveki

The short version

We collect only what we need to deliver your order and look after you, and we never sell your data.

What we collect

• Name, email, phone number and delivery address.
• Order details and any information about your pet you choose to share with us.
• Browsing information collected through cookies and similar technologies.

Why we collect it

• To process payments, ship orders and send order updates.
• To answer your questions and handle returns.
• To improve our website and, with your consent, send care tips and offers.

Who we share it with

Delivery companies, payment providers and the software services that run our store receive only the information they need. Payment card details are processed securely by our payment providers and are never stored by us.

Cookies

Essential cookies keep your basket working. Analytics cookies help us understand how the site is used. You can manage cookies in your browser at any time.

Your choices

To access, update or delete your personal information, or to stop marketing emails, write to [email protected]. We will respond within 30 days.