Terms of Service

Lunoveki

Welcome to lunoveki.com. These terms govern your use of our website and any purchase from Lunoveki, a store operated by Qionghai Bingjunchu Trading Co., Ltd..

Product use

Use our products only on the animals they are intended for and follow the directions on the label. Keep all products out of reach of children and pets when not in use. Our products do not replace veterinary care.

Accounts and orders

You are responsible for providing accurate contact and shipping information. An order is confirmed once payment has been accepted and you receive a confirmation email.

Prices and availability

Prices are listed in USD. We may correct pricing errors and cancel affected orders with a full refund. Product availability can change without notice.

Website content

Text, photos and designs on this site are owned by Lunoveki and may not be reused without permission.

Liability

We are not liable for indirect losses arising from the use of our products. Our total liability for an order will not exceed the amount paid for that order, except where the law says otherwise.

Updates

We may change these terms at any time; the version published when you place an order applies to that order.

Contact [email protected] with any questions.

Subscriptions and auto-renewal

Some products offer an optional Subscribe & Save purchase. If you choose a subscription:

• Billing cycle: you are charged at the interval you select (for example every 30, 60 or 90 days) at the subscription price shown at checkout.
• Auto-renewal: the subscription renews automatically at the end of each cycle until you cancel.
• Price: each renewal is charged at the then-current subscription price for that product; promotional one-time prices do not automatically apply to renewals.
• How to cancel: email [email protected] with your order number and request cancellation, or use any self-service cancel link in your order confirmation / account email if provided. We process cancellation requests within 2 business days.
• When cancellation takes effect: if we receive your request at least 24 hours before the next renewal charge, that renewal will not be billed. Charges already processed for a cycle that has begun are handled under our refund policy.
• Refunds: unused prepaid subscription cycles may be refunded to your original payment method after we confirm cancellation; opened or shipped items follow the Refund / Return Policy.

Choosing one-time purchase (not checking Subscribe & Save) does not enrol you in auto-renewal.